Birthday Sale FAQ

Hey Babe,

Get ready to celebrate with us because it's our 5th birthday, and we’re going all out! 🎉
Welcome to your ultimate guide on how to shop our biggest sale yet – with up to 50% off and over R300,000 in prizes up for grabs.

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🎯 Key Dates & Access:

🛍️ Sale Starts: July 24th
📲 Early Access: July 23rd (App Only))
⏰ Sale Ends: August 3rd

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🛒 Special Offers:

🚚 Free shipping on orders over R550
🎉 Discounts apply automatically at checkout
🚫 Regular discount codes (like WELCOME10) are disabled during the sale
📦 Shipping during the sale may take up to 10 business days – thanks for being patient with our team packing all your faves!

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🎁 Prizes & Giveaways:

📅 We’re giving away R300,000 worth of prizes!
🛍️ To enter: Shop during the birthday sale (23 July – 3 August) and follow the steps on THIS post
✅ Entries are cumulative – the more you shop, the higher your chances
⚠️ Winners will only be announced after the sale ends and contacted directly by us. Be aware of scammers!

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📍 Where to Shop:

🌐 Website
📱 Our App
🏠 Factory Shop in JHB (our HQ)

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💬 Common Questions (So You Don’t Have To Ask 😉):

• Incorrect item? Please send us a photo of your packaging slip (with the signature below) + a photo of what you received.

• Delivery time? Orders during sales/product launches can take up to 10 business days.

• Need a routine? Try our online skin analysis on the website.

• WELCOME10 not working? Discount codes are disabled during sale periods.

• Is the sale in all stores? The sale is only valid on our website, app, and HQ store.

• Need to change your address? Unfortunately, packaging slips are printed and sent to dispatch immediately – we can’t make changes once printed.

• Product out of stock? We don’t have an ETA, but click "notify me" on the item to get an alert when it's back!

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Let’s make this birthday one to remember! 💖
Happy shopping, babe! 🎂✨