Standard Beauty December 2025 Promotion β Customer FAQs
Standard Beauty December 2025 Promotion β Customer FAQs
π Buy 3, Get 4 + Online Free Gift Event
Valid 15β20 December
π― Key Dates
Promotion Starts: 15 December
Promotion Ends: 20 December
β° Offers valid while stocks last
π Where Can I Shop?
The buy 3 get 4 offer is available in stores and online, the free gift with purchase promotion is online only and available on:
π Standard Beauty Website
π± Standard Beauty App
In-store purchases do not qualify for the GWP offers.
ποΈ Buy 3, Get 4 Promotion
Q: What is the Buy 3, Get 4 promotion?
A: When you add any four (4) products to your cart, the cheapest item will be free. The discount is applied automatically at checkout.
Q: Do I need to add the free product separately?
A: No. Simply add four products to your cart - the lowest-priced item will automatically be discounted.
Q: Can I choose which product is free?
A: The lowest-priced product in your cart will always be the free item.
Q: Is there a limit to how many times I can use the offer?
A: The promotion is stackable per transaction and while stock lasts. So for every 4 products in your cart, you get the cheapest one free. I.E if you add 8 products, 2 of the cheapest will be free.
π Online Spend & Get β Free Vitamin Mask
Q: What is the Spend R850 promotion?
A: When you spend R850 or more in a single online transaction (website or app), youβll receive a FREE Vitamin Mask, while stocks last.
Q: Do I need to add the Vitamin Mask to my cart?
A:
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On the website, the free gift should automatically appear at checkout.
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On the app, you need to add the free gift manually.
Please double-check your cart before completing your order.
Q: Can I choose a different free gift?
A: No, the Vitamin Mask is pre-selected and subject to availability.
π Combining Promotions
Q: Can I qualify for both promotions in one order?
A: Yes! You can qualify for Buy 3, Get 4 and the Spend R850 Free Vitamin Mask in the same transaction, provided you meet the requirements for both.
Q: Can I use discount codes or vouchers with these promotions?
A: Promotional codes are generally disabled during sales. Valid refund vouchers may apply but cannot be combined with additional discounts.
π¦ Stock Availability
Q: Will all products be available for the full promotion period?
A: Weβve stocked up, but due to high demand and local production, some items may sell out quickly and may not be restocked during the promotion.
π Orders & Delivery
Q: Will my delivery take longer than usual?
A: Yes. Due to increased order volumes at the start of the promotion, deliveries may take slightly longer than usual, especially in the first few days. We appreciate your patience.
Q: Can I change or cancel my order after placing it?
A: Orders placed during promotional periods are processed quickly and cannot be cancelled or amended once confirmed.
π Returns & Issues
Q: Can I return or exchange items bought during the promotion?
A: Please refer to our Returns & Refunds Policy. Free gifts are not refundable or exchangeable.
Q: What if I receive a damaged or incorrect item?
A: Contact our support team within 7 days of delivery with your order number and photos of the issue.
π» Technical Issues
Q: The app or website isnβt working β what should I do?
A: Try refreshing, checking your internet connection, or reinstalling the app. If issues persist, please contact customer support.
